Last updated: 3 November 2026 (template)
Terms of use
1. The service
Zygnora provides practice management software (scheduling, records, billing modules, optional AI receptionist and messaging integrations). Clinical decisions remain the responsibility of licensed practitioners. The software does not itself provide medical advice.
2. Accounts and roles
You must keep credentials confidential, assign staff roles carefully, and revoke access when staff leave. Super-admin / platform features are for the software operator; practice owners administer their own organisation.
3. Patient data
The practice is the data fiduciary for patient personal data. You must obtain any consents required by law, honour retention rules, and use the privacy request tools for export and deletion workflows. Do not upload unlawful content.
4. Acceptable use
No attempting to bypass access controls, probe other tenants’ data, abuse messaging providers, or use the service for spam or clinical fraud. We may suspend accounts that threaten system integrity or other customers.
5. Integrations
Third-party services (WhatsApp, SMS, SMTP, GST IRP/GSP, payments, AI providers) are optional and governed by their own terms. Features show as “not connected” until you configure them. Delivery by a provider is not guaranteed by Zygnora alone.
6. Availability and backups
We aim for reliable operation but do not warrant uninterrupted service. Practices should keep independent clinical backups where required. Documented restore procedures exist for authorised operators; restores replace live data and need confirmation.
7. Fees
Subscription fees, if any, are described in your order form or in-app plan. Taxes may apply. Non-payment may lead to suspension after notice.
8. Liability
To the extent permitted by Indian law, liability for software defects is limited to fees paid for the service period in which the claim arose. Nothing in these terms limits liability that cannot be limited by law (including for death or personal injury caused by negligence where applicable).
9. Governing law
These terms are governed by the laws of India. Courts at [city to be filled by counsel] have exclusive jurisdiction, subject to mandatory consumer or data-protection venues.
10. Contact
Replace with the practice’s and, if needed, Zygnora’s support contacts.