Conversation recording privacy

Before starting a recorded call or sending a recorded chat message, you see an inline notice. Choosing the action labeled “Agree” confirms your recording choice. Training-review permission is separate and optional.

What is saved

Your microphone audio, the AI-generated audio and the chat transcript may be saved. Caller and AI audio are separate tracks. Conversations may contain personal or health information. Doctor–patient consultation calls are not included in this recording feature.

Storage and access

Recordings are encrypted and stored privately in Amazon S3 in Mumbai, India. Authorized practice administrators and appropriately scoped platform administrators can review them. They are not published through a public image link or CDN. The configured AI service processes conversation input to provide responses.

90-day retention

Application access ends at the recording’s 90-day expiry. Recording objects are configured for automatic S3 expiration after 90 days; AWS applies physical deletion asynchronously. Recordings are not included in the application’s local document backups.

AI improvement

The optional checkbox permits consideration for later AI improvement after privacy review. Leaving it unchecked does not permit training use. No automatic training, training dataset export or sharing with a training provider is enabled. Privacy review and removal of identifying information are required before a later training workflow.

Your choice and questions

If you do not agree to recording, do not start the recorded call/chat. You can use the practice’s appointment-booking form or contact the practice directly instead. Contact your practice to ask about access, deletion or withdrawing permission for future use. Opening this page does not submit a request.

ഈ AI സംഭാഷണം റെക്കോർഡ് ചെയ്ത് 90 ദിവസം വരെ സ്വകാര്യമായി സൂക്ഷിക്കും. “Agree” അമർത്തുന്നതിലൂടെ recording-ന് സമ്മതിക്കുന്നു. AI മെച്ചപ്പെടുത്തലിനുള്ള സമ്മതം വേറെയും ഐച്ഛികവുമാണ്. സംശയങ്ങൾക്കായി നിങ്ങളുടെ practice-നെ ബന്ധപ്പെടുക.

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